Terms & Conditions

1. Description of Services

We provide clothing and ethnic-wear products through the Website, including products and services described on individual product pages.

Product descriptions, photographs, sizes, colours, fabrics, availability, prices, and other specifications are provided for informational and purchasing purposes and may be updated from time to time.

2. Website Use

You may use the Website for lawful personal purposes and in accordance with these Terms.

• You must not use the Website for any unlawful, fraudulent, abusive, or unauthorised purpose.
• You must not attempt to interfere with the operation or security of the Website, introduce malicious code, scrape or extract Website content through automated means without our permission, or circumvent any technical restriction or security measure.
• We may suspend or restrict access to the Website where reasonably necessary, including for maintenance, security, technical issues, misuse, or violation of these Terms.

3. Accounts and Security

If account registration is available, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for activity carried out through your account and should promptly inform us if you believe your account or credentials have been used without authorisation.

We may suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorised activity, or violation of these Terms.

4. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, and other product information accurately.

Actual colours may vary depending on your device, screen settings, lighting, photography, and other factors. We cannot guarantee that the colour displayed on your screen will exactly match the physical product.

Minor variations in fabric, print, embroidery, texture, finish, or appearance may occur due to the nature of textile and handcrafted products.

5. Pricing and Availability

Prices and product availability displayed on the Website may change without prior notice.

We make reasonable efforts to keep product and pricing information accurate. However, typographical, technical, inventory, or pricing errors may occur.

If a product is listed with an incorrect price or materially incorrect information due to an error, we may contact you for instructions or cancel the affected order and provide an appropriate refund where payment has already been received.

An item being displayed on the Website does not guarantee that it will remain available until checkout or dispatch.

6. Orders and Acceptance

Placing an order constitutes your request to purchase the selected products subject to these Terms.

An order is subject to our acceptance and availability of the relevant products.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of product unavailability, pricing or description errors, suspected fraud, duplicate or unusual orders, incorrect customer information, or other operational reasons.

If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded through the applicable payment method, subject to the relevant payment provider's processing procedures.

7. Payment

Payments made through the Website may be processed through Razorpay.

You agree to provide accurate and valid payment information and to use a payment method that you are authorised to use.

Payment credentials and sensitive payment information may be handled directly by the applicable payment service provider. We do not intend to store complete card credentials on our own systems.

An order may be processed only after the applicable payment has been successfully authorised or confirmed, unless another payment arrangement such as Cash on Delivery is offered and accepted.

8. Cancellation by the Customer

Cancellation requests are subject to the order's processing and fulfilment status.

If you wish to cancel an order, contact us as soon as possible using the contact details provided below.

Once an order has been processed, customised, packed, dispatched, or otherwise committed to fulfilment, cancellation may not be possible.

Any cancellation, refund, or credit will be handled in accordance with the applicable cancellation and return/refund policy displayed on the Website.

9. Cancellation by Hi Choice Kurta Mahal

We may cancel an order where the product is unavailable, product information or pricing contains a material error, the order cannot reasonably be fulfilled, payment cannot be verified, or the order appears fraudulent or otherwise inconsistent with these Terms.

We may request additional information or verification before accepting or dispatching an order.

If we cancel a paid order, the applicable amount received for the cancelled portion will be refunded, subject to the payment provider's processing procedures.

10. Customisation and Measurement Orders

Where a product or service involves customer-provided measurements or customisation details, you are responsible for providing accurate and complete information.

Customised or made-to-order products may be subject to different cancellation, return, exchange, or refund conditions because they are prepared according to customer-specific requirements.

Where the Website specifies special terms for a customised product, those terms will apply to that order.

11. Delivery

We will make reasonable efforts to process and dispatch accepted orders within the delivery timelines communicated on the Website or at checkout.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, public holidays, strikes, address issues, or other logistical circumstances.

You are responsible for providing a complete and accurate delivery address and contact information.

If delivery cannot be completed because of an incorrect address, refusal to accept delivery, failure to respond to the delivery partner, or other circumstances attributable to the customer, additional delivery or re-shipping arrangements may apply.

12. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by the return, exchange, refund, or shipping policy displayed on the Website and applicable to the relevant product.

Certain products, customised products, sale items, or products with specific conditions may have different eligibility requirements.

Customers should review the applicable policy before placing an order and follow the prescribed process for raising a return, exchange, or refund request.

13. Electronic Communications

When you use the Website, place an order, submit an enquiry, or communicate with us electronically, you consent to receiving communications from us electronically where necessary for the transaction or service.

Communications may be sent by email, phone, WhatsApp, SMS, or other electronic means using the contact information provided by you, where appropriate.

Electronic records and communications may be used as evidence of transactions and notices to the extent permitted by applicable law.

14. Intellectual Property

All content on the Website, including text, product photographs, graphics, logos, designs, page layouts, videos, trademarks, and other materials, is owned by or licensed to Hi Choice Kurta Mahal or its respective rights holders and is protected by applicable intellectual property laws.

You may access and use Website content only for personal, non-commercial use in connection with using the Website or purchasing our products.

You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit Website content without prior written permission.

15. Third-Party Services and Links

The Website may use or link to third-party services, including payment service providers such as Razorpay.

Third-party services are subject to their own terms and policies. We are not responsible for the independent operation, content, security, or policies of third-party websites or services except to the extent required by applicable law.

16. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided on an ‘as available’ basis.

We make reasonable efforts to maintain accurate Website information and reliable services, but we do not guarantee that the Website will always be uninterrupted, error-free, completely secure, or available at all times.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited under applicable consumer protection or other law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hi Choice Kurta Mahal will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the Website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

18. Fraudulent or Unlawful Transactions

We may investigate transactions or accounts that appear fraudulent, abusive, unauthorised, or unlawful.

Where permitted by law, we may cancel or suspend affected orders or accounts and may take appropriate legal or other action where fraudulent or unlawful activity is identified.

Customers must not use payment instruments, accounts, personal information, or other credentials that they are not lawfully authorised to use.

19. Privacy

Your use of the Website and our handling of personal information are also governed by our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy available on the Website.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our services, Website, business practices, or applicable law.

Updated Terms will be published on the Website with a revised ‘Last Updated’ date. Your continued use of the Website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights available to consumers under applicable law, disputes arising from these Terms or use of the Website shall be subject to the jurisdiction of the competent courts in Delhi, India.

22. Grievance Officer

Questions, complaints, or concerns regarding these Terms or Website services may be addressed to:

23. Contact Us

For any questions regarding these Terms & Conditions, please contact us: