Privacy Policy

1. Who We Are

The Website is owned and operated by:

2. Information We Collect

We may collect the following categories of personal information when you interact with the Website or our services:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Date of birth, where provided
• Account or login information, where you create an account
• Order history and purchase details
• Reviews and feedback submitted by you
• Information provided through WhatsApp, contact forms, customer support, or other enquiries
• Customisation and measurement details provided for products or bespoke orders

We collect information that is reasonably necessary to provide products and services, process orders, communicate with customers, and provide customer support.

3. How We Collect Information

We may collect information:

• Directly from you when you create an account, place an order, submit a review, contact us, communicate through WhatsApp, or provide customisation or measurement information.
• From information generated in connection with your orders and interactions with our Website.
• From payment service providers, to the extent necessary to confirm and process transactions.

4. How We Use Your Information

We may use personal information to:

• Process, fulfil, package, and deliver orders.
• Process and confirm payments.
• Communicate with you regarding orders, enquiries, accounts, customisation, measurements, returns, or customer support.
• Provide bespoke or customised products and services based on information supplied by you.
• Maintain order records and customer account information.
• Respond to reviews, feedback, and customer enquiries.
• Prevent fraud, misuse, unauthorised transactions, or other unlawful activity.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Improve our products, services, Website functionality, and customer experience.

5. Legal Basis for Processing

We process personal information where necessary to provide requested products and services, fulfil contractual or transactional obligations, respond to requests, comply with applicable legal requirements, protect our legitimate business interests, or where you have provided consent where consent is required.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

6. Payment Processing

Payments made through the Website may be processed by Razorpay. Payment information required to complete a transaction may be transmitted directly to the applicable payment service provider.

Hi Choice Kurta Mahal does not store customers' complete card credentials, UPI credentials, or net-banking credentials on its own systems. Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

For questions regarding how payment information is handled by Razorpay, customers should also review Razorpay's applicable terms and privacy policy.

7. Sharing of Information

We do not sell personal information to third parties. We may share information with trusted third parties where reasonably necessary to operate our business, fulfil orders, process payments, or comply with law.

We may also disclose information where required by law, legal process, governmental authority, or to protect our rights, customers, property, or the security of our services.

Where third-party service providers process information on our behalf, we expect them to use the information only for the purposes for which it is provided and in accordance with applicable requirements.

8. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, and comply with applicable legal requirements.

9. Your Rights

Subject to applicable Indian law, you may have rights in relation to your personal information, including the ability to:

• Request access to personal information held by us.
• Request correction or updating of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request deletion or erasure of personal information, subject to legal, contractual, and legitimate business requirements.
• Raise a grievance regarding the handling of your personal information.

To exercise applicable rights or raise a concern, please contact our Grievance Officer using the contact details in Section 11.

10. Children's Privacy

The Website is intended for general use. We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If a parent or guardian believes that personal information relating to a child has been provided to us inappropriately, they may contact us so that the matter can be reviewed and appropriate action can be taken in accordance with applicable law.

11. Grievance Officer

Questions, complaints, or concerns regarding the processing of personal information may be addressed to:

We will review and address grievances within the timelines prescribed under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, services, or applicable legal requirements.

Any updated version will be published on the Website with a revised ‘Last Updated’ date. Customers are encouraged to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how Hi Choice Kurta Mahal handles personal information, please contact us: